Customer Care Representative

The Company 
Our client is a manufacturing company currently looking for a Customer Care Representative to handle customer queries and advise customers accordingly, in order to ensure seamless patronage of the company's products and services.


Responsibilities

Your responsibilities will consist of,

• Responding to customer inquiries
• Processing orders, forms and requests
• Establishing new customer accounts and recording account information
• Recommending goods or services and demonstrating how they benefit the customer
• Identifying the appropriate response and strategy to solve customer issues as quickly as possible
• Documenting calls in accordance with departmental policies
• Selecting appropriate responses to customer issues and working quickly to resolve them
• Maintaining knowledge of contracts and policies and effectively interpreting information
• Referring advanced cases to management for resolution, providing background information as necessary